FAQs

How long will my order take to be delivered?

We aim to ship all UK orders within 2-3 working days of receipt*. Shipping will typically be by either Royal Mail 1st/2nd class or via a next day courier service (exludes weekends). Most orders should arrive with you within 3-5 working days. For full details please see our delivery policy page. 

If you need an order shipped urgently or have specific requirements for delivery please call us on 020 8852 0119 (available Monday-Saturday 9am til 5.30pm and Sunday 11am til 3pm) and we will do our best to accomodate your request. 

^{*depending on stock availability}

How much is shipping?

The cost of shipping your order will be calculated automatically when you checkout and will depend on the size and weight of your order and where it is being delivered.  

There is no minimum order value and delivery to mainland UK is free of charge* on all orders over £100. For full details please see our delivery policy page. 

^{*a small number of items are excluded from our free shipping promotion but these are clearly marked.}

Do you ship orders outside the UK/internationally?

We regularly ship goods worldwide but we ask that anyone placing international orders contacts us directly to place their order (either by phone: 00442088520119 or via email: [email protected]) as shipping costs normally have to be calculated for the specific size and weight of the order and will depend what type of service you require (airmail, surface, tracked etc). For full details please see our delivery policy page. 

Where do I find the model number on my appliance/vacuum cleaner?

The location of model numbers on appliances varies but the following are some general guidelines to help you locate them:

Washing Machines/Tumble Dryers – The model number tends to be inside the door either around the porthole or on the back of the door frame. In most cases there will also be a serial plate on the back of the machine with all the details for the machine including the serial number.

Dishwashers – The model number is usually on the top edge or down the side edge of the door inside the appliance. In most cases there will also be a serial plate/sticker on the back of the machine with all the details for the machine including the serial number.

Refrigerators/Fridge Freezers – There is usually a label on the inside of the fridge on the left hand wall, this is commonly located beside the crisper drawer so you need to remove the drawer to read the details. In most cases there will also be a serial plate/sticker on the back of the machine with all the details for the machine including the serial number.

Freezers - There is usually a label on the inside of the freezer on the left hand wall, you will need to remove the correct drawer to read the details. In most cases there will also be a serial plate on the back of the machine with all the details for the machine including the serial number.

Ovens - Normally down the inside edge of the door frame or on the edge of the door. 

Vacuum Cleaners – On cylinder cleaners the details are usually found on a sticker or plate on the base of the cleaner underneath. On upright cleaners it can be found either underneath or on the back at the base of the cleaner.

Microwaves – Usually found on a sticker around the door frame inside the appliance and/or on a serial plate/sticker on the back of the appliance.

Small Appliance (Toasters/Kettles/Irons etc) – Usually on the bottom of appliance either on a sticker or printed into the plastic. 

How do i cancel/return or exchange an order?

For information on cancelling and order please see the Contract, Order Acceptance & Cancelation section of our Terms and Conditions

If you would like to return or exchange an item please see our Returns Policy page for detailed information.

If there is a problem with my order, who do i talk to?

If you have any issues with your order, either with the website or with an order you have placed or received please don't hesitate to contact us either via email: [email protected] or by telephone: 020 8852 0119 (available Monday-Saturday 9am til 5.30pm and Sunday 11am til 3pm).